Privacy Policy

This Privacy Policy describes how monday.com Ltd. (together with its affiliated companies - "monday.com", "we", "our" or "us") collects, stores, uses and discloses the following categories of personal data:

(i) Customer Data: personal data that we collect, process and manage on behalf of our business customers ("Customers"), submitted to the monday.com cloud-based services, including our platforms, products, applications, application programming interface ("API"), tools, and any ancillary or supplementary monday.com products and services (including Upgrades (as defined in the Terms of Service)), offered online and via a mobile application (collectively, "Platform").

We process such Customer Data on behalf and under the instruction of the respective Customer in our capacity as a "data processor", in accordance with our Data Processing Addendum with them. For more information, please refer to Section 9 below.

Accordingly, this Privacy Policy - which describes monday.com's independent privacy and data processing practices as a "data controller" - with respect to the Platform, Sites (as defined below) and any other services provided to Customer by monday.com ("Services"), and does not apply to the processing of Customer Data. If you have any questions or requests regarding Customer Data, please contact your account administrator(s) ("Account Admin") directly.

(ii) User Data: personal data concerning our Customers' internal focal persons who directly engage with monday.com concerning their monday.com account (e.g. billing contacts and authorized signatories), Customers' Account Admins, and authorized users of the Platform (collectively, "Users");

(iii) Prospect Data: data relating to visitors of our websites (including but not limited to www.monday.com), participants at events, and any other prospective customer, user or partner (collectively, "Prospects") who visit or otherwise interact with our programs, marketing and social activities and our websites, digital ads and content, emails, integrations or communications under our control ("Sites").

(iv) Technology Partner Data: data relating to individuals participating and/or engaging as a participant, candidate, applicant or any other prospective or existing technology partners (including as developer or technology ambassadors) (collectively, "Technology Partner") who interact with our Platform, Sites, events and/or other platforms utilized by monday.com.

Specifically, this Privacy Policy describes our practices regarding –

Data Collection & Processing
Data Uses & Legal Bases
Data Location and Retention
Data Disclosures
Cookies and Tracking Technologies
Communications
Data Security
Data Subject Rights
Data Controller/Processor
Additional Notices

If you are a Customer, User, Prospect or Technology Partner, please read this Privacy Policy carefully and make sure that you fully understand it.

You are not legally required to provide us with any of your personal data, and may do so (or avoid doing so) at your own free will. If you do not wish to provide us with your personal data, or to have it processed by us or any of our services providers, please simply do not visit or interact with our Sites, nor use our Services.

You may also choose not to provide us with "optional" personal data (i.e. "not required" fields on forms), but please keep in mind that without it we may not be able to provide you with the full range of our Services or with the best user experience when using our Services.

Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in our Terms of Services ("Terms").

1. Data Collection & Processing

When we use the term "personal data" in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or anonymized information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual.

We collect or generate the following categories of personal data in relation to the Services:

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Usage and device information concerning our Users, Prospects and Technology Partners: Connectivity, technical and usage data, such as IP addresses and approximate general locations derived from such IP addresses, device and application data (like type, operating system, mobile device or app id, browser version, location and language settings used), user-customized IDs (where personal data is included), activity logs, the relevant cookies and pixels installed or utilized on your device, and the recorded activity (sessions, clicks, use of features, logged activities and other interactions) of Prospects, Users and Technology Partners in connection with our Services.
We collect and generate this information automatically, including through the use of analytics tools (including cookies and pixels) - which collect data such as: how often Prospects or Technology Partners visit or use the Sites, which pages they visit and when, which website, ad or email message brought them there, and how Users interact with and use the Platform and its various features.
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Contact and profile information concerning our Customers, Users, Prospects and Technology Partners: Name, email, phone number, position, workplace, profile picture, login credentials, contractual and billing details, and any other information submitted by Account Admins and Users or otherwise available to us when they sign up or log in to the Platform (either directly or through their social media or organizational Single-Sign-On account), when creating their individual profile ("User Profile"), or by updating their account.
We collect this information directly from you, or from other sources and third parties such as our Customer (your employer), Users and colleagues related to your organizational monday.com account, organizers of events or promotions that both you and us were involved in, and through the use of tools and channels commonly used for connecting between companies and individual professionals in order to explore potential business and employment opportunities, such as LinkedIn, ZoomInfo, Clearbit, Cognism and Lusha.
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Communications with our Customers, Users, Prospects and Technology Partners: Personal data contained in any forms and inquiries that you may submit to us, including support requests, interactions through social media channels and instant messaging apps, registrations to events that we host, organize or sponsor, and participation in our online and offline communities and activities); surveys, feedback and testimonials received; expressed, presumed or identified needs, preferences, attributes and insights relevant to our potential or existing engagement; and sensory information including phone call and video conference recordings (e.g., with our customer experience or product consultants), as well as written correspondences, screen recordings, screenshots, documentation and related information that may be automatically recorded, tracked, transcribed and analyzed, for purposes including analytics, quality control and improvements, training, and record-keeping purposes.

For the purposes of the California Consumer Privacy Act ("CCPA"), specifically in the last twelve (12) months, we have collected the following categories of Personal Information: Identifiers; Professional or Employment-Related Information; Internet or other Electronic Network Activity Information; Customer Records Information; and Geolocation Information. We do not use or disclose sensitive personal information as defined in the CCPA.

2. Data Uses & Legal Bases

We use personal data as necessary for the performance of our Services ("Performance of Contract"); to comply with our legal and contractual obligations ("Legal Obligations"); and to support our legitimate interests in maintaining and improving our Services, e.g. in understanding how our Services are used and how our campaigns are performing, and gaining insights which help us dedicate our resources and efforts more efficiently; in marketing, advertising and selling our Services to you and others; providing customer services and technical support; and protecting and securing our Users, Customers, Prospects and Technology Partners, ourselves and our Services ("Legitimate Interests").

If you reside or are using the Services in a territory governed by privacy laws under which "consent" is the only or most appropriate legal basis for processing personal data as described in this Privacy Policy (either in general, based on the types of personal data you expect or elect to process or have processed by us or via the Services, or due to the nature of such processing) ("Consent"), your acceptance of our Terms and of this Privacy Policy will be deemed as your consent to the processing of your personal data for all purposes detailed in this Privacy Policy, unless applicable law requires a different form of consent. If you wish to revoke such consent, please contact us at privacy@monday.com.

Specifically, we use personal data for the following purposes (and in reliance on the legal bases for processing noted next to them, as appropriate):

Customer and User personal data

•To facilitate, operate, enhance, secure and provide our Services; (Performance of Contract; Legitimate Interests)
•To invoice and process payments (Performance of Contract; Legitimate Interests); and
•To personalize our Services, including by recognizing an individual and remembering their information when they return to our Services, and to provide further localization and personalization capabilities (Performance of Contract; Legitimate Interests).

Customer, User, Prospect and Technology Partner personal data

•To provide our Prospects, Users, Technology Partners and Customers with assistance and support, to test and monitor the Services, diagnose or fix technical issues, and to train our Customers' and Customer-facing staff (Performance of Contract; Legitimate Interests);
•To gain a better understanding of how Users, Prospects and Technology Partners evaluate, use, and interact with our Services, to utilize such information to continuously improve our Services, the overall performance, user-experience and value generated therefrom. We collect such information automatically through their usage of the Services, including through User's utilization of artificial intelligence capabilities in the Platform (Legitimate Interests);
•To create aggregated, statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-personal), which we or others may use to provide and improve our respective Services, or for any other business purpose such as business intelligence (Legitimate Interests);
•To facilitate and optimize our marketing campaigns, ad management and sales operations, and to manage and deliver advertisements for our Services more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Services, and thereby to increase your engagement and overall satisfaction with our Services. This includes contextual, behavioral and interests-based advertising based on User, Prospect and Technology Partner activities, preferences or other data available to us or to our Services Providers (as defined below), and business partners (Legitimate Interests; Consent);
•To contact our Customers, Users, Prospects and Technology Partners with general or personalized Services-related messages, as well as promotional messages that may be of specific interest to them (Performance of Contract; Legitimate Interests; Consent);
•To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity (Performance of Contact; Legitimate Interests; Legal Obligation);
•To explore and pursue growth opportunities by facilitating a stronger local presence and tailored experiences, including through partnerships with local distributors, resellers, business partners and providers of professional services related to our Services ("Partners", as further described in Section 4 below) (Legitimate Interests);
•To facilitate, sponsor and offer certain events, webinars, contests and promotions (Legitimate Interests);
•To publish your feedback and submissions to our Sites, public forums and blogs (Performance of Contract; Legitimate Interests);
•To comply with our contractual and legal obligations and requirements, and maintain our compliance with applicable laws, regulations and standards (Performance of Contract; Legitimate Interests; Legal Obligation); and
•For any other lawful purpose, or other purpose that you consent to in connection with provisioning our Services. (Legal Obligation; Consent).

With respect to personal data we obtain from Google OAuth API Scopes, used in our integration with certain Google Services ("Integrated Google Services"), our use of such personal data and data aggregated, anonymized, or derived therefrom ("Restricted personal data"), is limited to the following purposes, in adherence with the Limited Use requirements as detailed in Google API Services Data Policy (version of September 3, 2020):

•Facilitating, operating, supporting, providing and improving user-facing features that are prominent in the Integrated Google Services (Performance of Contract; Legitimate Interests);
•Troubleshooting or security purposes (such as investigating a bug or abuse), subject to the Users' prior consent, insofar access to Restricted personal data is required to resolve a support issue (Performance of Contract; Legitimate Interests);
•Compliance with applicable law and regulations (Legal Obligation);
•For our internal operations, provided that the Restricted personal data (including derivations thereof) have been aggregated and anonymized (Legitimate Interests);
•Transfer of the Restricted personal data to third parties: (1) in accordance with this Privacy Policy, solely to the extent necessary to provide or improve the Integrated Google Services; (2) to comply with applicable laws and regulations; and (3) in connection with any change in control, including by means of merger, acquisition or purchase of substantially all of monday.com's assets (Performance of Contract; Legitimate Interests; Legal Obligation); or
•Otherwise in strict accordance with your affirmative agreement.

3. Data Location & Retention

Data Location: We and our authorized Service Providers (defined below) maintain, store and process personal data in the United States (US), Europe, Israel, Australia, Guatemala, the Philippines, Brazil, Japan, Singapore, the United Kingdom (UK), and other locations as reasonably necessary for the proper performance and delivery of our Services, or as may be required by applicable law.

While privacy laws vary between jurisdictions, monday.com, its affiliates and Service Providers are each committed to protect personal data in accordance with this Privacy Policy, customary and reasonable industry standards, and such appropriate lawful mechanisms and contractual terms requiring adequate data protection, regardless of any lesser legal requirements that may apply in the jurisdiction to which such data is transferred.

monday.com Ltd. is headquartered in Israel, a jurisdiction which is considered by the European Commission, the UK Secretary of State, and the Swiss Federal Data Protection and Information Commissioner (FDPIC), to be offering an adequate level of protection for personal data of individuals residing in EU Member States, the UK and Switzerland, respectively. We transfer data from the European Economic Area (EEA), the UK and Switzerland to Israel on this basis.

monday.com Inc., our US subsidiary, complies with the EU-US Data Privacy Framework (EU-US DPF), the UK Extension to the EU-US DPF, and the Swiss-US Data Privacy Framework as set forth by the US Department of Commerce, and where appropriate - primarily relies on such certification for accepting transfers of data from the EEA, UK and Switzerland to the US (as applicable).

For data transfers from the EEA, the UK and Switzerland to countries which are not considered to be offering an adequate level of data protection, we and the relevant data exporters and importers have entered into Standard Contractual Clauses as approved by the European Commission, the UK Information Commissioner's Office (ICO), and the Swiss FDPIC, as applicable. You can obtain a copy by contacting us as indicated in Section 10 below.

Please note that where monday.com processes personal data on behalf of a Customer, such personal data (included in their Customer Data) may only be processed in accordance with, and in the locations as agreed in our Data Processing Addendum and other commercial agreements with such Customer (as further described in Section 9 below).

Data Retention: We may retain your personal data for as long as it is reasonably needed to maintain and expand our relationship and provide you with our Services and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes, all in accordance with our data retention policy and at our reasonable discretion. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements. If you have any questions about our data retention policy, please contact us by email at privacy@monday.com.

4. Data Disclosure

We may disclose personal data in the following instances:

Service Providers: We engage selected third-party companies and individuals as "Service Providers", to perform services on our behalf or complementary to our own. These include providers of Third Party Services, such as: hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection, investigation and prevention services, web and mobile analytics, email and communication distribution and monitoring services, session or activity recording services, call recording, analytics and transcription services, event production and hosting services, remote access services, performance measurement, data optimization and marketing services, social and advertising networks, content, lead generating and data enrichment providers, email, voicemails, video conferencing solutions, support and customer relation management systems, third-party customer support providers, and our legal, compliance and financial advisors and auditors.

Partnerships: We engage selected business and channel partners, resellers, distributors and providers of professional services related to our Services, which allow us to explore and pursue growth opportunities by facilitating a stronger local presence and tailored experiences for our prospective and existing Customers and Users.

Customers and other Users: Your personal data may be disclosed to the Customer owning the Account to which you are subscribed as a User, as well as other Users of that Account. Your personal data and activity within the Services may also be monitored, processed and analyzed by the Account Admin.

Legal Compliance: In exceptional circumstances, we may disclose or allow government and law enforcement officials access to your personal data, in response to a subpoena, search warrant or court order, or in compliance with applicable laws and regulations.

Business Transfers: Personal data may be disclosed in connection with any change in control, including merger, acquisition or purchase of substantially all of our assets.

5. Cookies and Tracking Technologies

Our Sites and Services utilize "cookies", anonymous identifiers, pixels, container tags and other technologies in order for us to provide and monitor our Services and Sites, to ensure that they perform properly, to analyze our performance and marketing activities, and to personalize your experience. To learn more about our practices concerning cookies and tracking, please see our Cookie Policy.

Please note that we do not change our practices in response to a "Do Not Track" signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

6. Communications

We engage in Services and promotional communications, through email, phone, SMS and notifications.

Services Communications: We may contact you with important information regarding our Services. For example, we may send you notifications of changes or updates to our Services, billing issues, log-in attempts or password reset notices, etc. You can control your communications and notifications settings from your User Profile settings, however, please note that you will not be able to opt-out of receiving certain Services communications which are integral to your use.

Promotional Communications: We may also notify you about new features, additional offerings, events and special opportunities or any other information we think you will find valuable. If you do not wish to receive such promotional communications, you may notify monday.com at any time by sending an email to privacy@monday.com, changing your communications preferences in your User Profile settings, or by following the "unsubscribe", "stop", "opt-out" or "change email preferences" instructions contained in the promotional communications you receive.

7. Data Security

In order to protect your personal data held with us, we use industry-standard physical, procedural and technical security measures, including encryption as appropriate. However, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any personal data stored with us or with any third parties. To learn more, please visit our Trust Center.

8. Data Subject Rights

If you wish to exercise your privacy rights under applicable law (including the EU or UK GDPR, Swiss Federal Data Protection Act or the CCPA), such as the right to know/request access to, to request rectification or erasure of your personal data held with monday.com, or to restrict or object to such personal data's processing, or to obtain a copy or port such personal data, or the right to equal Services and prices – please contact us by email at support@monday.com. If you are a GDPR-protected individual, you also have the right to lodge a complaint with the relevant supervisory authority in the EEA or the UK, as applicable.

You may designate an authorized agent, in writing or through a power of attorney, to request to exercise your privacy rights on your behalf. In such cases, we may request further information to verify such power of attorney and authorization.

Please note that when you ask us to exercise any of your rights under this Privacy Policy or applicable law, we may require additional information and documents, including certain personal data and credentials in order to process your request in a proper manner. We may redact from the data which we make available to you, any personal or confidential data related to others.

9. Data Controller/Processor

Certain data protection laws and regulations, such as the GDPR or the CCPA, typically distinguish between two main roles for parties processing personal data: the "data controller" (or under the CCPA, "business"), who determines the purposes and means of processing; and the "data processor" (or under the CCPA, "service provider"), who processes such data on behalf of the data controller.

monday.com Ltd. is the "data controller" of its Prospects', Users', Technology Partner's and Customers' personal data, as detailed in Section 1 above. Accordingly, we assume the responsibilities of a data controller as set forth in this Privacy Policy.

monday.com is the "data processor" of personal data contained in Customer Data, as submitted by our Customers and their Users to their Account's boards, items and docs. We process such data on behalf of our Customer and in accordance with our Data Processing Addendum and other commercial agreements with such Customer.

If you would like to make any requests or queries regarding personal data we process as a data processor on our Customer's behalf, including accessing, correcting or deleting your data, please contact the Customer's Account Admin directly.

10. Additional Notices

Updates and Amendments: We may update and amend this Privacy Policy from time to time by posting an amended version on our Services. The amended version will be effective as of the date it is published. When we make material changes to this Privacy Policy, we will give notice as appropriate under the circumstances.

Accessibility: Upon request, this Privacy Policy can be read by a screen reader. For more information, please contact accessibility@monday.com.

US State Law Requirements: This Privacy Policy describes the categories of personal information we may collect and the sources of such information, and our retention and deletion practices. We do not sell your personal information for the intents and purposes of CCPA. If you have any questions or would like to exercise your rights under the CCPA, you can contact privacy@monday.com.

Third Party Websites and Services: Our Services includes links to third party websites and services, and integrations with Third Party Services. Such websites, services and Third Party Services are governed by such third party's terms and privacy practices and policies, and not by this Privacy Policy.

Our Services are not directed to children under the age of 16: We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. If you believe that we might have any such data, please contact us by email at privacy@monday.com.

DPO: monday.com has appointed privacy veteran Aner Rabinovitz as our Data Protection Officer, for monitoring and advising on monday.com's ongoing privacy compliance and serving as a point of contact on privacy matters for data subjects and supervisory authorities. Our DPO may be reached at dpo@monday.com.

EU Representative: VeraSafe has been designated as monday.com's representative in the European Union for data protection matters pursuant to Article 27 of the GDPR. VeraSafe may be contacted only on matters related to the processing of personal data of EU residents. To make such an inquiry, please contact VeraSafe through this contact form.

UK Representative: monday.com UK 2020 Ltd. has been designated as monday.com's representative in the United Kingdom for data protection matters pursuant to Article 27 of the UK GDPR. monday.com UK 2020 Ltd. may be contacted on matters related to the processing of personal data of residents of the UK, at privacy@monday.com.

Questions, concerns or general complaints: If you have any comments or questions regarding our privacy policy or practices, or if you have any concerns regarding your personal data held with us, or if you wish to make a complaint about how your personal data is being processed by monday.com, please contact monday.com's support at support@monday.com, or our Data Protection Officer at dpo@monday.com.

Privacy policy.